Missing/ Lost Gold from Characters- Currency Bank

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Missing/ Lost Gold from Characters- Currency Bank

Postby Wsnake » Sun Jan 06, 2013 9:42 am

Hello,

I use gold with one of my avatar And i lost all my gold with the second too why ??? I lost 160 gold!
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Re: Gold

Postby Little_Mike » Sun Jan 06, 2013 10:16 am

When you purchase gold shields or receive them from offers, it gets put into a shared pool which all your characters can use. If you make purchases on a character and it does not have enough gold shields, it will start using shields from your shared pool. What you did was you noticed you had one amount on a character, but then went on another character and started using gold shields from the shared pool. When you logged back in the first character, you noticed your amount went down. This is intended so that when you purchase shields, you can use them on all characters.
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Re: Gold- Currency Bank

Postby Snakeeagle » Tue Feb 26, 2013 3:56 am

I too had this happen but each of my characters had different gold shields and after a purchase with the new avatar all dropped to 2. Not sure what happened no way to see what they were spent for
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My shields have gone

Postby Lou2656 » Sun Jul 07, 2013 5:47 am

I used 180 shields on one of my toons on signal and it took large amounts of shields from all my toons
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Re: My shields have gone

Postby Celestial_Cavalier » Sun Jul 07, 2013 6:23 am

Lou2656 wrote:I used 180 shields on one of my toons on signal and it took large amounts of shields from all my toons


You didnt lose any GS at all because those 180 you spent is actually from the bank meaning it is being shared by all your toons. It doesnt mean that each of your toon actually had 180 each.
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Re: My shields have gone

Postby Lou2656 » Sun Jul 07, 2013 7:42 am

So if that is the case why did all my toons have different amount of shields
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Re: My shields have gone

Postby beekeo » Sun Jul 07, 2013 10:42 am

The gold shields your characters collect from quests, loot drops and lock boxes are tied to that character specifically.

Purchased and NativeX GS goes into the shared Bank.
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Re: Missing/ Lost Gold from Characters- Currency Bank

Postby Requiem21 » Mon Feb 10, 2014 8:11 am

I had some issues with the new version of Book of Heros, so, started another character with a new download. I added gold to the account. Then, I was able to recover the old character, and the gold from the new character that I am not playing did not follow through to the old character. Will this show up in a 'pool' when I get low? Do I have to transfer it? I just really want to delete that character and have the gold go to my new one. Is this possible?
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Re: Missing/ Lost Gold from Characters- Currency Bank

Postby beekeo » Mon Feb 10, 2014 9:08 am

The easiest solution is to transfer the new character (and gold) to the same Venan ID as the old one.
Please email CS from the new character and provide the Venan ID details of the old character.
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Re: Missing/ Lost Gold from Characters- Currency Bank

Postby Thunder0_0STRIKE » Tue Mar 04, 2014 3:03 pm

It's because when you get gold shields it goes to all your characters, but you can only spend it on one character.
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