Page 1 of 1

FAQ, How did I get silenced when I wasn't even playing!?

PostPosted: Sun Dec 06, 2015 2:31 am
by Bj_Knows
FAQ, How did I get silenced when I wasn't even playing!?

Players will sometimes get a silence even if they were not playing. Unless a Dev or Mod is on the same chat channel as you, they usually find out about players breaking chat rules when players start gossiping about the behavior on a chat channel or repeat offenders are reported to customer service and the offender's account is reviewed for reports (Note 2).

If Mods are doing others things like Dungeons, Raids, PvP etc. (Note 1), a player may already have logged off by the time action is taken. Once action is taken, no public discussion is allowed. If you believe an error was made, please contact Customer Service, Venan is the only people who can discuss your situation with you.

Remember, if a player is breaking the rules, you can use the Report Abuse button by tapping on the chat message, or the top of a BoH mail (Note 2). While Venan prefers a short cooling off period (warnings and silences) these reports (note 2) will later be reviewed if a stronger sanction is required (Perm Public, Perm all).

Note 1)
Bj_Knows wrote:Moderators do not work for Venan.

Chat Moderators have green text in chat. Forum Moderators have green text for their Venan ID.

We do not have access to knowledge about Venan's plans. We do not have access to Venan's reasons for decisions. Most knowledge we gain about this is from Venan Employees in Global Chat or the BoH Forums (see below links).

We are volunteers that donate some of our time to help new players, handle and/ or report abuses of the game's Terms Of Service and assist in keeping the BoH Forum Organized.

Please address any questions you have about BoH to the Forums (preferably) or Global Chat. Whispers and PMs to Moderators (and Venan Employees) may go unanswered for days, depending on which accounts we access, our individual schedules and our lives. Posting on the Forums and Global Chat also allows knowledgeable non-Moderators to help you while Moderators are busy.

Note 2)
Reporting Chat, or Mail, Abuse/ Harassment/ Rule Violation

Re: FAQ, How did I get silenced when I wasn't even playing!?

PostPosted: Wed Jun 29, 2016 1:15 pm
by Bj_Knows
Bumping for new v3.0 players