When to use Global, Forum, Guild Chat, Whisper & Forum PM

[Bj_Knows]

Subject
When to use Global, Forum, Guild Chat, Whisper & Forum PM

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Questions in Global Chat or Forum Post
1) Global Chat is a good place to ask a simple question about Quests. Ex: Where do I find Waterlogged Corpses? For more complex questions, using a laptop, and the various Search types on the Forums, is your better bet. Ex: Where do I find the next Shard for the Amulet of Ironhaven? What is the best way to find, and fight, “Bromet, Keeper of the Ages”?

2) Global Chat is a good place to ask a simple question about Loot. Ex: Where do I find Impure Shadows? For more complex questions, using a laptop, and the various Search types on the Forums, is your better bet. Ex: I need a little more might to get into the Soldier Valor Raids, what is the best way to maximize my current Gems and Gear? Which is Dungeon is best, I don’t need Tier 4 Red Shards?

Short answers work best because typing on a smartphone is hard, and chat messages are limited to 1024 characters ( BoH Mail to 2056 ). Additionally, someone has probably already answered it on the Forums. Remember the Smartphone version of the Forums is only good for copying Posts to Guild Mail and checking your messages.



Questions in Guild Chat or Guild Mail
1) Guild Chat, or Guild Mail, is a great place to ask for advice on character Builds, Class Abilities, character Ability Sets, selecting Gems and selecting, or buying, Gear. Not only can your Guild mates Inspect your current Build, but they already know your play style. Ex: If you are a Magic, with high Crit Rating, Shadow Walker running an Elixir of Protection, you will have different play than style than a Melee, with high Haste Rating, Shadow Walker running an Elixir of Speed. Remember, reseting your Class Ability Sets for each Build is now FREE! so experiment. That is how I fell in love with Magma Jet rank 3.

2) Guild Chat, is a perfect place to issue PvP Challenges (test your initial PvP cool downs, rotation, tactics and strategies), post Replays of Challenges, and learn from your fellow Guild mates how to get better at PvP. You can even have a VS Monster character in a PvE Guild and a VS Player character in a PvP Guild.



Private Message (Forum PM), or Whisper (Chat Channel) a Chat Mod, Chat Admin, Forum Mod or Dev
1) To tell them they are aweSPOON. Chat Mods and Forum Mods are volunteers that get zero pay, and zero in game items. Not even a Mod Background or a Mod Prestige Item. Instead the volunteers are paid in praise and taxed in grief. The pay is too low and the taxes are too high. Many games have no Chat Mods, or poor Chat Mods, and are overrun with abuse and harassment of players.

Devs like to get a pat on the back also. Usually they only hear the complaints, because the happy customer is too busy enjoying the aweSPOON game that is BoH.

Personal Note: When I am at a big event, or a restaurant, being well run, I take time to tell the manager. They seldom hear anything from the customer except when things go horribly, horribly, wrong.

2) You Raid or PvP with them. They are people too, and play the game to be social. [teasing] Well, *most* of them [end teasing].

3) You have gotten to know them, and they you. We are all friends here, but Cia cannot remotely keep up with the number of Whispers and PMs (Spoons are aweSPOON). Dragon Chick used to have a similar problem (Europe Just ROCKS).



Customer Service Email
1) You accidentally bought two pairs of Tier 18 Boots (you have 72 hours to report it, then Venan will get to it as soon as possible).
2) You suspect your character, or Venan ID, is broken. First check this link Solving/ Reporting Bugs.
3) You are reporting Abusive BoH Mail.
4) You are reporting inappropriate Guild, Venan ID, or character names.
5) GMs who are reporting Skunk Mercs https://www.venan.com/boh_forum/viewtopic.php?f=6&t=7082
6) You are reporting Abusive Forum Posts.
7) You have a question only the Devs can answer https://www.venan.com/boh_forum/viewtopic.php?p=30364#p30364




Report Button
1) Violations of Chat rules in public Chat Channels (Language & PvP).

2) Abuse, or Harassment, in any Chat Channels, including Whispers https://www.venan.com/boh_forum/viewtopic.php?f=6&t=6359

Note: Some Guild, and Officer, Chat Channels warn of “Adult Chat”, “18+ Chat”, etc. However, that does not excuse Abuse, or Harassment. If the GM, or Officers, does not take care of the problem, the Report Button will bring it to the Chat Mods, and Admin, attention. The Report Button is also useful for dealing with Abusive Mercs. This is different than Skunk Mercs https://www.venan.com/boh_forum/viewtopic.php?f=6&t=7082

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[Bj_Knows]

Subject
Chat and Forum Moderators

Note: First Post has been moved to second post. New First Post edited for clarity (accidentally erased, Thank God for saved Drafts).

Moderators do not work for Venan.

Chat Moderators have green text in chat. Forum Moderators have green text for their Venan ID.

We do not have access to knowledge about Venan's plans. We do not have access to Venan's reasons for decisions. Most knowledge we gain about this is from Venan Employees in Global Chat or the BoH Forums (see below links).

We are volunteers that donate some of our time to help new players, handle and/ or report abuses of the game's Terms Of Service and assist in keeping the BoH Forum Organized.

Please address any questions you have about BoH to the Forums (preferably) or Global Chat. Whispers and PMs to Moderators (and Venan Employees) may go unanswered for days, depending on which accounts we access, our individual schedules and our lives. Posting on the Forums and Global Chat also allows knowledgeable non-Moderators to help you while Moderators are busy.

Before posting, please be sure to check the following links, preferably from a laptop or desktop computer. 90%+ of all questions we are asked can be answered there (but may require some translation from a Guildmate):

Finding Answers and Reporting Bugs
https://www.venan.com/boh_forum/viewtopic.php?f=17&t=2091

Forum- First Time, Tips, & Tricks
https://www.venan.com/boh_forum/viewtopic.php?f=6&t=1499

Amy's FAQ for new players (Topic also contains many FAQ posts)
https://www.venan.com/boh_forum/viewtopic.php?f=6&t=1998

Known Requests - OFFICIAL RESPONSES (19)
https://www.venan.com/boh_forum/viewtopic.php?f=5&t=3046

Please do not harass the shiny new players about their ignorance, it requires some level of experience to even locate this post.



Bj_Knows
aka Bj_the_SPOON aka Bj_DWR aka BjofCJandBj

In game FORUM button is poor. It is a mobile version with no search and limited lists. Good for reading Post #1 of a Sticky or Quoting a Post for copying text into an in-game Guild mail, but those two uses are it.
OR
Desktop computer or laptop computer and login to full web version with multiple searches and SEARCH for your question (quest solutions, known bugs, temp bug fixes, class builds, etc) at https://Venan.com/boh_forum/search.php

[Bj_Knows]

Note: First Post has been moved to second post. First Post edited for clarity.

[Bj_Knows]

Subject
v3.0 Bumping

Bumping because mods are being abused and harassed over this:

We do not have access to knowledge about Venan's plans. We do not have access to Venan's reasons for decisions. Most knowledge we gain about this is from Venan Employees in Global Chat or the BoH Forums (see below links).
. . .
Moderators do not work for Venan.

Chat Moderators have green text in chat. Forum Moderators have green text for their Venan ID.
. . .
We are volunteers that donate some of our time to help new players, handle and/ or report abuses of the game's Terms Of Service and assist in keeping the BoH Forum Organized.

Please address any questions you have about BoH to the Forums (preferably) or Global Chat. Whispers and PMs to Moderators (and Venan Employees) may go unanswered for days, depending on which accounts we access, our individual schedules and our lives. Posting on the Forums and Global Chat also allows knowledgeable non-Moderators to help you while Moderators are busy.

Before posting, please be sure to check the following links, preferably from a laptop or desktop computer. 90%+ of all questions we are asked can be answered there (but may require some translation from a Guildmate):

Finding Answers and Reporting Bugs
https://www.venan.com/boh_forum/viewtopic.php?f=17&t=2091

Forum- First Time, Tips, & Tricks
https://www.venan.com/boh_forum/viewtopic.php?f=6&t=1499

Amy's FAQ for new players (Topic also contains many FAQ posts)
https://www.venan.com/boh_forum/viewtopic.php?f=6&t=1998

Known Requests - OFFICIAL RESPONSES (19)
https://www.venan.com/boh_forum/viewtopic.php?f=5&t=3046

Please do not harass the shiny new players about their ignorance, it requires some level of experience to even locate this post.