Can't log in since 7/11/13 - RESOLVED

A list of resolved issues for Book of Heroes.

Can't log in since 7/11/13 - RESOLVED

Postby Penth_chief_among_sinners » Tue Jul 16, 2013 11:38 pm

I have not been able to get in game since last Thursday, when 1.7 was announced. Is this simply because the game is offline while the patch is being implemented? Or is something wrong that I can fix. I'm a new user so sorry if this is a dumb question.
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Re: Can't log in since 7/11/13

Postby Darkhorse » Wed Jul 17, 2013 12:07 am

The server is not down. Are you getting any sort of error? Try resetting your downloadable content. When you are in the main menu, go to Options -> Reset Downloadable Content and try again.
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Re: Can't log in since 7/11/13

Postby Penth_chief_among_sinners » Wed Jul 17, 2013 8:42 am

Thanks. Unfortunately, I can't even get to the menu. When I try to open the app it goes to the screen that says "Venan" in silver letters on a black field. It stays there for about 2 seconds and the app just shuts down, returning me to my desktop.

Hopefully I won't have to reinstall the game as I don't want to lose all the time I've put into my toons.
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Re: Can't log in since 7/11/13

Postby Lady_Katy » Wed Jul 17, 2013 9:46 am

Your game data is saved to the server, so uninstalling and reinstalling shouldn't do anything bad to your characters. Have you reset your phone in awhile? Sometimes fragmented memory hangs out and puts the phone into a wonky state. If you still can't play after power-cycling your phone, send an e-mail to customer.support@venan.com and they can walk you through steps to send your crash logs.
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Re: Can't log in since 7/11/13 - PENDING

Postby Penth_chief_among_sinners » Wed Jul 17, 2013 7:44 pm

Problem solved. Reinstalled and the app worked normally. Thanks for all the suggestions.
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