Page 1 of 1

In Game mail - deleted

PostPosted: Tue May 10, 2016 8:00 pm
by anotherdragon
Has anyone experienced IN Game mails being deleted.

I have a lot of mail on builds , raids etc for my guild but they keep on being deleted.

I thought it was just me at first being careless but now realise it must be a bug in the system.

Its very annoying as I keep on having to ask other guild members to forward all my mail back to me.

It would be nice if we could tag important mail with a "keep" function

Re: In Game mail - deleted

PostPosted: Tue May 10, 2016 8:09 pm
by FinalFantasyVII_Phåse
You could save the information on the notepad for your device just in case. Copy and paste to make a new mail if it gets deleted.

Re: In Game mail - deleted

PostPosted: Wed May 11, 2016 6:03 am
by Derpy_as_I_wanna_be
Yes but why not have a save folder? The same thing with sent messages... But I digress.

Re: In Game mail - deleted

PostPosted: Wed May 11, 2016 12:16 pm
by CheMClarc
Your account is limited to 150 mails. Once it reaches 150, it will begin deleting the oldest mail that does not have any attachments to it. Go through all of your characters and delete any mail that you can, like raid results, so that you can keep player guides or personal messages without them being deleted overtime.

Re: In Game mail - deleted

PostPosted: Fri May 13, 2016 2:57 pm
by Bbbb
CheM, I suggested this long ago - possibly before you started working for Venan. Puzzle and Dragons lets you flag emails so they were not subject to deletion. Just give each player maybe 10-20 of those and I think this issue would largely be resolved.

Re: In Game mail - deleted

PostPosted: Tue May 17, 2016 9:31 am
by anotherdragon
What i have noticed is that if one toon deletes some mail then this mail is deleted for the whole five toons on the same account - except for raid mails. Is this a bug?
So I have to keep certain mail for all five toons which does not leave much room from the 150 mails total.

Re: In Game mail - deleted

PostPosted: Tue May 17, 2016 5:06 pm
by CheMClarc
anotherdragon wrote:What i have noticed is that if one toon deletes some mail then this mail is deleted for the whole five toons on the same account - except for raid mails. Is this a bug?
So I have to keep certain mail for all five toons which does not leave much room from the 150 mails total.

That's because the mail is addressed to your account rather than each individual character like raid results are. Our mailing system isn't the greatest out there and it could use a lot of improvements but tbh it would be much better for us to address other features in the game or add new content than try to refactor a mailing system. Just try to keep to a limited amount of mails for the time being. Maybe we can do some adjustments to it later on.

Re: In Game mail - deleted

PostPosted: Wed May 18, 2016 8:39 am
by anotherdragon
Thanks for the reply chem.

How can i forward an mail to an individual in my account?

I have tried user name then account name and vise versa and also just user name but it doesnt work.

Re: In Game mail - deleted

PostPosted: Wed May 18, 2016 11:58 am
by MrRaabla
From the email you want to forward, press Forward, type in recipient Account Name (do NOT put a / in front of the name), then hit Send.

Re: In Game mail - deleted

PostPosted: Wed May 18, 2016 11:58 am
by Illy_the_Red
CheMClarc wrote:
anotherdragon wrote:What i have noticed is that if one toon deletes some mail then this mail is deleted for the whole five toons on the same account - except for raid mails. Is this a bug?
So I have to keep certain mail for all five toons which does not leave much room from the 150 mails total.

That's because the mail is addressed to your account rather than each individual character like raid results are. Our mailing system isn't the greatest out there and it could use a lot of improvements but tbh it would be much better for us to address other features in the game or add new content than try to refactor a mailing system. Just try to keep to a limited amount of mails for the time being. Maybe we can do some adjustments to it later on.


Pointless adjusting the mail system when everyone has handy note apps on their devices these days. There's too much to improve/fix in BoH already.