Book of heroes has stopped

Found a bug in Book of Heroes? Tell us about it here.

Book of heroes has stopped

Postby Dawn_ » Fri Feb 12, 2016 1:36 am

Since the update when I or someone in the guild starts a raid I get the message 'book of heroes has stopped' & get booted from the game (On a kindle). It's happened a couple of other times too.

Also picking the forum option now takes me out of the game and into the silk browser and I have to log in every time.
Dawn_
 
Posts: 67
Joined: Sun Sep 22, 2013 10:24 am

Re: Book of heroes has stopped

Postby boni » Fri Feb 12, 2016 11:36 am

Same here I also have a kindle might be just Amazon users some of my guild have the same problem I do not get the message just get kicked straight from game and have to log in again
boni
 
Posts: 2
Joined: Sun Nov 17, 2013 5:30 pm

Re: Book of heroes has stopped

Postby CheMClarc » Fri Feb 12, 2016 12:21 pm

We are investigating the issue and will get back to you about your findings.
Michael aka "CheMClarc"
Associate Producer
Image
Like BoH on Facebook! http://facebook.com/bookofheroes
Follow BoH on Twitter! http://twitter.com/bookofheroes
User avatar
CheMClarc
 
Posts: 746
Joined: Fri Oct 11, 2013 1:52 pm

Re: Book of heroes has stopped

Postby Dawn_ » Thu Feb 18, 2016 4:34 am

Thanks CheM, hope you can fix it asap it's very annoying :-/
Dawn_
 
Posts: 67
Joined: Sun Sep 22, 2013 10:24 am

Re: Book of heroes has stopped

Postby CheMClarc » Thu Feb 18, 2016 6:00 pm

Can you please contact our customer support with your device specs? We wonder if it is a certain operating system version compared to what we are currently testing on. Thank you.
Michael aka "CheMClarc"
Associate Producer
Image
Like BoH on Facebook! http://facebook.com/bookofheroes
Follow BoH on Twitter! http://twitter.com/bookofheroes
User avatar
CheMClarc
 
Posts: 746
Joined: Fri Oct 11, 2013 1:52 pm

Re: Book of heroes has stopped

Postby Dawn_ » Thu Feb 25, 2016 5:29 am

I used the contact support option a while back, wouldn't surprise me if it didn't work. I have an older kindle HD KFTT. I noticed that I no longer get raid notifications and think it's connected to that. Today I tried turning off notifications on all my toons and it seems to have resolved the problem. I started and cancelled a couple of raids and didn't get booted from the game.
Dawn_
 
Posts: 67
Joined: Sun Sep 22, 2013 10:24 am

Re: Book of heroes has stopped

Postby Sigèé » Thu Feb 25, 2016 9:43 am

Dawn_ wrote:I used the contact support option a while back, wouldn't surprise me if it didn't work. I have an older kindle HD KFTT. I noticed that I no longer get raid notifications and think it's connected to that. Today I tried turning off notifications on all my toons and it seems to have resolved the problem. I started and cancelled a couple of raids and didn't get booted from the game.

I have some guildies who also have this problem and believe it is connected to raid notifications also.
Sigèé
 
Posts: 255
Joined: Mon Mar 18, 2013 9:17 pm

Re: Book of heroes has stopped

Postby CheMClarc » Thu Feb 25, 2016 1:03 pm

Dawn_ wrote:I used the contact support option a while back, wouldn't surprise me if it didn't work. I have an older kindle HD KFTT. I noticed that I no longer get raid notifications and think it's connected to that. Today I tried turning off notifications on all my toons and it seems to have resolved the problem. I started and cancelled a couple of raids and didn't get booted from the game.


You are correct that it is associated with notifications. We will be addressing this in a future update. Please have other player's turn off their raid notifications as we stated in our customer support tickets. We apologize for the inconvenience at this time.
Michael aka "CheMClarc"
Associate Producer
Image
Like BoH on Facebook! http://facebook.com/bookofheroes
Follow BoH on Twitter! http://twitter.com/bookofheroes
User avatar
CheMClarc
 
Posts: 746
Joined: Fri Oct 11, 2013 1:52 pm


Return to Bug Reporting

Who is online

Users browsing this forum: No registered users and 1 guest

cron