New: Character vs Currency Bank- Recovering Gold Shields

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New: Character vs Currency Bank- Recovering Gold Shields

Postby Nauticus » Thu Jun 13, 2013 8:06 pm

New Subject
Character vs Currency Bank- Recovering Gold Shields
Old Subject
Gold shields on not used character

I want to delete my shadow walker because I never play him an don't like the class, but was wondering if there was any way to transfer the 61 gold shields he has to my other characters
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Character vs Currency Bank- Recovering Gold Shields

Postby Bj_Knows » Fri Jun 14, 2013 8:25 am

Subject
Character vs Currency Bank- Recovering Gold Shields

Nauticus wrote:I want to delete my shadow walker because I never play him an don't like the class, but was wondering if there was any way to transfer the 61 gold shields he has to my other characters


Short Answer:
Yes and No.

Long Answer:
If you are deleting a character, from a multiple character Venan ID, then No.

If you are deleting an entire Venan ID, or a Device character, maybe.

Note: A Device character does not have a Venan ID so it's "user000000(CharacterName)" with 000000 replaced with a random number and CharacterName being the name.

If they are Gold Shields earned by your *character* from Quests, Alchemist Lockbox, and Loot Drops then no (Note 1). Character Gold Shields are lost when you delete a charater.

How do you tell? Character Gold Shields will be shown separate from "Currency Bank" when you look at your Currency. Go to your Character Screen, then the backpack button (Inventory) in the lower right of screen, then Currency button in upper right of sceen.

Example
Character Gold Shields will show up as "Gold Shields 3".
Currency Bank Gold Shields will show up as "Gold Shields 3 (Bank: 750)" with 3 being the character Gold Shields and 750 being the Currency Bank Gold Shields.

Note: Currency Bank Silver Coin will also show up as "Silver 95,000 (Bank: 300,000)" with 95k being the character Silver Coin and 300K being the Currency Bank Silver Coin.

If you are deleting an entire Venan ID, or a Device Character, and if the Gold Shields were bought with Real World Money and Free Shield Offers (Currency Bank Gold Shields) then send Venan an in-game customer support email by tapping on the contact customer support button in the options menu in-game.

Note 1)
BANK ALL GOLD SHIELDS 2013-May-20
Darkhorse wrote:(edit: Bank all Gold Shields is) a good idea in theory, but unfortunately I don't think we will do this. The reason being it would be very easy to exploit the system with a large number of characters.
https://www.venan.com/boh_forum/viewtopic.php?p=15870#p15870

Note: Discussion among players have pointed out that Captain Valor Items can be used by a Level 1 character and Hero Tokens are most useful at Level 1, the Official Response to Gold Shields probably applies to all currency in the game.

cont. https://www.venan.com/boh_forum/viewtopic.php?f=5&t=3046
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Recovering Gold Shields

Postby Bj_Knows » Mon Jan 19, 2015 5:51 am

Subject
Recovering Gold Shields

This is still true (and make sure to do it *FIRST*):

Bj_Knows wrote:If you are deleting an entire Venan ID, or a Device Character, and if the Gold Shields were bought with Real World Money and Free Shield Offers (Currency Bank Gold Shields) then send Venan an in-game customer support email by tapping on the contact customer support button in the options menu in-game.


But

Bj_Knows wrote:If you are deleting a character, from a multiple character Venan ID, then No.


This is no longer true (and make sure to do it *SECOND*), see:

https://www.venan.com/boh_forum/viewtopic.php?f=24&t=7421
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