Server Maintenance - October 22, 2012

A preview of the newest features and previous build notes.

Server Maintenance - October 22, 2012

Postby Little_Mike » Fri Oct 19, 2012 5:45 pm

There will be a scheduled server maintenance on Monday, October 22, 2012 at 3:00 PM GMT/11 AM EDT. We expect the servers to be down for only a short period of time. Clients will be required to download a small content package for this update.

NOTE: There will be no compensation for failed raids due to the maintenance interruption. So plan your schedules accordingly.

Barber Shop
  • Added six new hair options for both the male and female characters. Check them out at the barber shop if you need a new do!

Items
  • Cleansing Potions now remove three status effects instead of one and now cost 150 Silver.
  • Small Healing Potions now heal for 250 Health and now cost 75 Silver.
  • Changed the quality (color) for potions, runes, sigils, and blessings. This is purely an aesthetic change.

Monsters
  • Unintended Nature and Spirit vulnerabilities have been removed from several monsters, most notably in the Fellmarsh region.

Dungeons
  • Defeating Emperor Trask now sends a friend feed message to your friends.
  • Raid reports are now in GMT instead of EDT.

Raids
  • Fixed an issue with the Rath'een Goliath in War of Fellmarsh instantly casting Shockwave.

Quests
  • Fixed the requirements for the Feats of Heroism quest.

UI
  • Fixed several issues with the HD fonts rendering improperly when used with certain region settings.
  • Fixed a typo with the guild game tip.
  • Updated the leaderboard medal icons.
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Re: Server Maintenance - October 22, 2012

Postby japster » Mon Oct 22, 2012 12:06 pm

Venan!!!! You changed my existing hair style :( The hairline of my character has receded making the hairstyle look less young/hip and more old? :(

Sadly I spent 5gs to change it...to a new one haha.

Thanks for the emo-boy look :P

But still it would have been good to alert players if old hairstyles were actually going to undergo some changes as well.
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Re: Server Maintenance - October 22, 2012

Postby Little_Mike » Mon Oct 22, 2012 1:32 pm

We made some adjustments to the old hair styles in order to be more consistent with our art, but they should have remained visually the same. It looks like the 2nd male hairstyle got a little stressed out from killing goblins and lost some hair.

This change was unintentional. We will fix this in the next update. Sorry for the inconvenience.
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Re: Server Maintenance - October 22, 2012

Postby japster » Mon Oct 22, 2012 2:05 pm

Ah that would clearly explain it. Anyway in the mean time I'm enjoying one of the 6 new male looks you guys pushed out, so no worries =) Thanks for the prompt reply!

Edit: Also is the server suddenly down for maintenance again? I thought this maintenance was rather quick, but now I have problems logging back in.
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Re: Server Maintenance - October 22, 2012

Postby Little_Mike » Mon Oct 22, 2012 2:08 pm

Amazon AWS is currently experiencing issues that are affecting Book of Heroes. We are awaiting word from Amazon on a resolution to the problem. We apologize for the inconvenience and hope to have the servers running again shortly.
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Re: Server Maintenance - October 22, 2012

Postby HJ_KrakenSlayer » Mon Oct 22, 2012 2:26 pm

Little_Mike wrote:Amazon AWS is currently experiencing issues that are affecting Book of Heroes. We are awaiting word from Amazon on a resolution to the problem. We apologize for the inconvenience and hope to have the servers running again shortly.


Their server status page doesn't list anything too catastrophic sounding at the moment - any update?
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Re: Server Maintenance - October 22, 2012

Postby Little_Mike » Mon Oct 22, 2012 2:32 pm

Current Updates from AWS:

11:26 AM PDT We are currently experiencing degraded performance for EBS volumes in a single Availability Zone in the US-EAST-1 Region. New launches for EBS backed instances are failing and instances using affected EBS volumes will experience degraded performance.

11:03 AM PDT We are currently experiencing connectivity issues and degraded performance for a small number of RDS DB Instances in a single Availability Zone in the US-EAST-1 Region.

Unfortunately, this is where our servers reside, so there is nothing much we can do until they fix their issues. I'm sorry for the inconvenience.
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Re: Server Maintenance - October 22, 2012

Postby OBwan » Mon Oct 22, 2012 2:37 pm

thanks for the update.

While there is a disclaimer in your updates that Venan shouldn't be responsible for any reimbursements or failures of raids that take place during the update, there should just be a warning in plain English that says "Don't burn gold shields for a few hours after server updates because you'll probably lose them when we realize we need more updates besides the initial one".

:roll:
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Re: Server Maintenance - October 22, 2012

Postby japster » Mon Oct 22, 2012 2:42 pm

Orangebang wrote:thanks for the update.

While there is a disclaimer in your updates that Venan shouldn't be responsible for any reimbursements or failures of raids that take place during the update, there should just be a warning in plain English that says "Don't burn gold shields for a few hours after server updates because you'll probably lose them when we realize we need more updates besides the initial one".

:roll:


Except that this isn't an issue with Venan making updates right now. It's a problem with the server providers, NOT Venan.
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Re: Server Maintenance - October 22, 2012

Postby OBwan » Mon Oct 22, 2012 2:51 pm

TCG_japster wrote:
Orangebang wrote:thanks for the update.

While there is a disclaimer in your updates that Venan shouldn't be responsible for any reimbursements or failures of raids that take place during the update, there should just be a warning in plain English that says "Don't burn gold shields for a few hours after server updates because you'll probably lose them when we realize we need more updates besides the initial one".

:roll:


Except that this isn't an issue with Venan making updates right now. It's a problem with the server providers, NOT Venan.


That's kind of like saying you couldn't get to work on time because your car broke down.
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